Refund policy
Returns & Refunds
We offer a 60-day return policy. You have 60 days from the date your order is delivered to request a return.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase is required.
To start a return, please go to our Contact Us page. Returns must be approved before being sent back.
If your return is approved, we’ll provide instructions on how to return your item. Returns sent without approval will not be accepted.
Damaged or Incorrect Orders
Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve it quickly.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on opened or used supplements or personal care items.
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return your original item (if eligible) and place a new order.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, as long as the item is unused and in its original condition.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank.
If you haven’t received your refund after 15 business days, please go to our Contact Us page.