Shipping policy

Free U.S. shipping on all orders. No minimum, no thresholds.

Where we ship
We currently ship within the United States. All orders are shipped from our U.S. fulfillment center.

Processing time
Orders are processed and packed within 1–5 business days. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time
Once shipped, most orders arrive within 3–7 business days. Total time from order to doorstep is typically 5–10 business days.

Shipping cost
Shipping is free on every order within the United States.

Tracking
You'll receive a tracking number by email as soon as your order leaves our facility. If you haven't received tracking within 7 business days, email hello@feelkova.com and we'll chase it up.

Delays
Carrier delays, severe weather, and holiday periods can extend delivery times beyond our estimates. If your order is significantly delayed, contact us and we'll sort it out.

Wrong address
Please double-check your shipping address at checkout. We can't redirect a package once it's shipped. If an order is returned to us due to an incorrect address, we'll reship it once you confirm the correct details.

Damaged or missing orders
If your order arrives damaged or doesn't arrive at all, email hello@feelkova.com within 30 days of the ship date and we'll replace it or refund you.

Questions
hello@feelkova.com — we reply within 1 business day.